You do need to install all the Crystal Reports service packs and hotfixes for the version of Crystal Reports you have installed. If you are still having errors you should send Member Services a screenshot of the screen you get when you go to Help > About Crystal Reports in Crystal Reports.

Hope that helps!

Sorry i dont have the Crystal report packs ,Is there any other way plz help mee......
thanks for replay

As Pic said "send Member Services a screenshot of the screen you get when you go to Help > About Crystal Reports in Crystal Reports".

They will use this to get the latest Crystal components for you. Note: You MUST be using Crystal Developer edition or above.