My experience of their support is quite different. I simply go to Help - Support - Technical Support and fill in the form and they usually get back to me within half an hour if not sooner with an answer - and I am on the West Coast!

I don't think leaving the application open is a contributant to your problem...

.. And before you ask - I am pulling an all nighter whilst we implement a new erp system.

Seriously though, have you tried using the NT service instead of the background scheduler?