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crd is not running

hi,

has anyone ever encountered a problem with CRD wherein it was running 2 days ago and now all of a sudden its not sending out reports automatically? i cant even launch the editor. whenever i clicked on the CRD icon, i can see in the taskbar that its trying to launch it but nothing's happening.

Re: crd is not running

Hi Ann,

I had this problem and here is what the support desk sent me. It worked:

"This problem may be caused by the enforcement of DEP security. This may have been caused by a windows update. Here's what to do:

1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. Click the Advanced tab, click Performance, and then click Settings.
3. In Performance Options, click the Data Execution Prevention tab, and
then click Add.
4. In the Open dialog box, locate and then click the program (crd5.exe).
5. Click Open, click Apply, and then click OK. When you are prompted to restart your computer, click OK."

They also said that the latest build has been set to have tolerance for DEP so I downloaded and installed that.

Good Luck.

Re: crd is not running

Hi Jenny,

Installing the latest build solved it for me. You're a life saver...Thanks heaps. Have a happy and safe new year.

Ann

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